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Fight Brewing Over Proposed CMS Arbitration Rule
Long Term LivingOctober 30, 2015"A proposal by the Centers for Medicare & Medicaid Services (CMS) to strengthen long-term care facility patients’ rights regarding the use of pre-dispute binding...
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Content Curation for the Peacebuilder Part 2
Content curation and aggregation are the two ways to manage the phenomenon covered by the marketer and blogger Mark Schaeffer (audio interview here and post here), dubbed “content shock.”“Content...
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How to Listen with Empathy, Part Two
Empathy is the ability to project oneself into the personality of another person in order to better understand that person's emotions or feelings. Through empathic listening the listener lets the...
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Listening: A Learnable Skill, Part Three
As many mediators, including myself, have come to understand, listening is a learnable skill. Unfortunately, it is not typically taught along with other communication skills at home or in school. I...
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Asking the Tough But Necessary Questions!
Recently, I attended the California State Bar Convention. One presentation was entitled “Tackling Emotion in Mediation: Tips for Dealing with People in Conflict.” The panelists were Claudia Hagadus...
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Ad Blocking the Peace Builder
From browsers to mobile hardware, the drive is on to empower audiences to block advertising from their Internet searches and their mobile browsers. Ad blocking allows the average Internet user to...
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Podcasting for Peace
Before there was ever the written word, there was a voice that was heard. The human voice carries meaning with which the written word can never fully compete.The oral tradition of storytelling has a...
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Spotlight on Confidentiality
Confidentiality agreements often serve the short-term interests of the parties to a particular dispute: An enterprise accused of wrongdoing has a strong interest in keeping its alleged wrongful...
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Overcoming Irrationality!
Are you superstitious? Do you wear a “lucky” piece of clothing when you need the “gods” to be with you or have a “lucky” charm that you use or hold dear when you hope and pray that a certain event...
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Which System Would the Jury Use?
If you have been reading my blogs, you know that I am interested in neuroscience and the notion as discussed by Daniel Kahneman in his book Thinking Fast and Slow that we have two systems of thought:...
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Google for Podcasts
Google recently announced that podcasts will soon be listed in the Google Play Store.Google moving into the space of promoting podcasts in their store should interest peace builders as there are only...
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The Top 3 Objections to Brand Building
Brand is what other people (audience members, clients, customers, et.al) say about the work the peace builder does.Building a brand occurs gradually over time, because while the peace builder knows...
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The Step-by-Step of Brand Building
There are three questions to answer when the peace builder is thinking about the nature of building a brand in the digital market:• What value do my products, services, processes, and products...
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Branding Conflicts
There are going to be conflicts in branding between what a peace builder values and favors and what the clients (both prospective and current) value and favor.In my last post, I addressed the...
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The Meadows of Mediation, an Oasis for our Communities
I just came back from two days at CEDR’s International Trainers’ Network training, and it was fantastic. I wanted to share with you the feeling of this session, but it’s hard to put word on all that...
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Branding Psychology
Understanding how Maslow’s Hierarchy of Needs and Aristotle’s causes of human nature intersect, can help a peace builder grow their brand in the market. Understanding needs and nature—both of which...
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Pitching and Presenting for the Peace Builder
There are two times a peace builder has to be persuasive, has to pitch and present. Typically, peace builders (similar to many other professionals) are good at one and poor at the other:In a small...
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Branding Guidelines for the Peace Builder
Branding is what other people—clients and customers—say about you in the market as a peace builder. Brand promise, brand distinctiveness, and brand alignment with where clients are at versus where we...
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Selling for the Peace Builder
The sales process for a peace builder in the market is tangled with impressions, ideas, concepts, and intuitions the peace builder has in their head about every sales film, sales call, and selling...
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Advertising for the Peace Builder
Let’s talk turkey about advertising.For the many years, lawyers refused to advertise, believing that the practice destroyed the parts of their profession that were deemed sacred. Part of this was...
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